Privacy Policy

Last updated: January 2026

GpfitnessRepair PLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Data Collection

The data we collect includes personal information you provide directly to us and information automatically collected when you use our services. We collect personal data such as your name, email address, phone number, and equipment details when you contact us for repair assistance or parts sourcing.

We may collect the following types of information:

• Contact information (name, email address, phone number)
• Equipment details and repair requirements
• Communication preferences
• Technical information about your device and browser
• Usage data and website interaction information

How We Use Your Information

We use the information we collect to provide, maintain, and improve our fitness equipment repair assistance and parts sourcing services. The use of your data enables us to respond to your enquiries, provide technical support, and deliver the services you request.

Specifically, we may use your information to:

• Provide repair assistance and technical support
• Source and recommend appropriate replacement parts
• Respond to your enquiries and requests
• Improve our services and website functionality
• Send important updates about our services
• Comply with legal obligations

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about our use of cookies, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information with trusted service providers who assist us in operating our website and conducting our business, provided they agree to keep this information confidential.

Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

Your Rights

Under the General Data Protection Regulation (GDPR) and UK data protection law, you have certain rights regarding your personal data, including the right to access, rectify, erase, restrict processing, and data portability.

Your rights include:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention period depends on the type of data and the purpose for which it was collected.

International Data Transfers

Your personal data may be transferred to and processed in countries other than your own. When we transfer data outside the UK or European Economic Area, we ensure appropriate safeguards are in place to protect your information.

Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding your personal data, please contact us using the information below:

For privacy-related matters, you can contact us directly at [email protected] and we will respond to your enquiry promptly.